myvtm/Module/mod_counterconnector/mod_counterconnector.cpp

/////////////////////////////////
///// 连线服务 
/////////////////////////////////

#include "stdafx.h"
#include "ListEntry.h"
#include "Event.h"
#include "mod_counterconnector.h"
#include "CounterConnector_msg_g.h"
#include "../mod_interactivecontrol/Event.h"
#include "../mod_mediacontroller/Event.h"
#include "../mod_sipphone/Event.h"
#include "../mod_evtconverter/Event.h"

using namespace CounterConnector;

void CCounterConnectorEntity ::OnPreStart(CAutoArray<CSimpleStringA> strArgs,CSmartPointer<ITransactionContext> pTransactionContext) 
{ 
	ErrorCodeEnum Error = __OnStart(Error_Succeed);
	CSmartPointer<IEntityFunction> spFunction = GetFunction();
	pTransactionContext->SendAnswer(Error);
}


void CCounterConnectorEntity ::OnPreClose(EntityCloseCauseEnum eCloseCause,CSmartPointer<ITransactionContext> pTransactionContext) 
{ 
	ErrorCodeEnum Error = __OnClose(Error_Succeed);
	pTransactionContext->SendAnswer(Error); 
}


void CCounterConnectorEntity ::OnSelfTest(EntityTestEnum eTestType,CSmartPointer<ITransactionContext> pTransactionContext) 
{ 
	if (Test_ShakeHand == eTestType)
	{
		pTransactionContext->SendAnswer(Error_Succeed); 
	}
}


ErrorCodeEnum CCounterConnectorEntity ::__OnStart(ErrorCodeEnum preOperationError)
{
	if (preOperationError != Error_Succeed) {
		return preOperationError;
	}
		
	//MessageBoxA(0, 0, 0, 0);
	//is Pad Version
	m_pCurrentSession = NULL;
	m_bIsSalesRecord = false;
	m_bIsRemoteRecord = false;
	m_bHasLaunched = false;
	CSmartPointer<IEntityFunction> spFunction = GetFunction();
	CSystemStaticInfo stStaticinfo;
	spFunction->GetSystemStaticInfo(stStaticinfo);

	m_fsm.Init(this);

	int i = 0;

	m_arrListener.Init(20);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_PICKUP_CALL,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANDFREE_CALL,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANDFREE_TO_PICKUP);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_PICKUP_TO_HANDFREE);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANGUP);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANGUP_BY_CONNECTING);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_HANGUP_BY_AGENT);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_PICKUP);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_ONHOOK);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_MOD_ASSISCHAN_STARTED_SUCCESS);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_MOD_SIPPHONE_STARTED_SUCCESS);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_RETURNMENU,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTPHOTOGRAPH,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_STOP_RECORD_BROADCAST,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_CONNECT_BEGAIN_RECORD_CALL,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STARTREMOTERECORD,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, LOG_EVT_UI_STOPREMOTERECORD,NULL,false);
	spFunction->SubscribeLog(m_arrListener[i++], this, Log_Event, Severity_None, Error_IgnoreAll, EVENT_MOD_SIP_GET_VIDEO_FAILED, NULL, false);

	spFunction->RegistSysVarEvent("UIState", this);

	return Error_Succeed;
}


void CCounterConnectorEntity::OnStarted()
{
	CSimpleStringA uiState;
	GetFunction()->GetSysVar("UIState", uiState);
	if (uiState.GetLength() > 0 && uiState[0] == 'M'){
		if (false == m_bHasLaunched) {
			m_bHasLaunched = true;
		}
	}
	
	Sleep(500);

	m_pCounterConnectorChannel = new ChannelCounterConnectorClient(this);
	if (Error_Succeed == ConnectAssistChannel()){
		m_bConnectAssist = true;
	}
	else {
		GetFunction()->SetTimer(1, this, 3600);
	}

	if (m_fsm.ReConnectionAssistchan()){
		m_fsm.m_bConAssist = true;
	}
	else {
		GetFunction()->SetTimer(2, this, 3900);
	}

	Sleep(500);

	if (m_fsm.ReConnectionSipphone()){
		m_fsm.m_bConSipphone = true;
	}
	else {
		GetFunction()->SetTimer(3, this, 3700);
	}

	m_fsm.ReConnectionSyncService();
}

ErrorCodeEnum CCounterConnectorEntity::ConnectAssistChannel()
{
	if (NULL == m_pCounterConnectorChannel) {
		m_pCounterConnectorChannel = new ChannelCounterConnectorClient(this);
	}
	
	ErrorCodeEnum Error = m_pCounterConnectorChannel->Connect();
	if (Error != Error_Succeed) {
		LogWarn(Severity_Low, Error_Debug, EVENT_MOD_CONNECT_ASSIST_ERROR, "connect assistant channel error");
#ifdef RVC_OS_WIN
		m_pCounterConnectorChannel->SafeDelete();
#endif
		m_pCounterConnectorChannel = NULL;
		return Error;
	}

	{
		ChannelService_BeginState_Sub Sub;
		Error = m_pCounterConnectorChannel->BeginState(Sub);
		if (Error != Error_Succeed){
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("BeginState biz channel failed!");
			m_pCounterConnectorChannel->GetFunction()->CloseSession();
#ifdef RVC_OS_WIN
			m_pCounterConnectorChannel->SafeDelete();
#endif
			m_pCounterConnectorChannel = NULL;
			return Error;
		}
	}

	{
		ChannelService_BeginRecv_Sub Sub;
		Sub.type = ACM_TYPE_DEVICE;
		Error = m_pCounterConnectorChannel->BeginRecv(Sub);
		if (Error != Error_Succeed) {
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Begin BeginRecv ACM_TYPE_DEVICE failed!");
			m_pCounterConnectorChannel->GetFunction()->CloseSession();
#ifdef RVC_OS_WIN
			m_pCounterConnectorChannel->SafeDelete();
#endif
			m_pCounterConnectorChannel = NULL;
			return Error;
		}
	}

	{
		ChannelService_BeginRecv_Sub Sub;
		Sub.type = ACM_TYPE_AGENTVIDEOTYPE;
		Error = m_pCounterConnectorChannel->BeginRecv(Sub);
		if (Error != Error_Succeed){
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Begin BeginRecv ACM_TYPE_AGENTVIDEOTYPE failed!");
			m_pCounterConnectorChannel->GetFunction()->CloseSession();
#ifdef RVC_OS_WIN
			m_pCounterConnectorChannel->SafeDelete();
#endif
			m_pCounterConnectorChannel = NULL;
			return Error;
		}
	}

	{
		ChannelService_BeginRecv_Sub Sub;
		Sub.type = ACM_TYPE_CALLTRANS;
		Error = m_pCounterConnectorChannel->BeginRecv(Sub);
		if (Error != Error_Succeed){
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Begin BeginRecv ACM_TYPE_CALLTRANS failed!");
			m_pCounterConnectorChannel->GetFunction()->CloseSession();
#ifdef RVC_OS_WIN
			m_pCounterConnectorChannel->SafeDelete();
#endif
			m_pCounterConnectorChannel = NULL;
			return Error;
		}
	}

	return Error;
}


void CCounterConnectorEntity::OnSysVarEvent(const char *pszKey,  const char *pszValue,const char *pszOldValue,const char *pszEntityName)
{	
	if (_stricmp(pszKey, "UIState") == 0)
	{
		if (pszValue[0] == 'M')
		{
			if (false == m_bHasLaunched){
				m_bHasLaunched = true;
			}
		}		
	}
}


ErrorCodeEnum CCounterConnectorEntity::SetCallRouteParams(CSimpleStringA strQueueName, CSimpleStringA strClientLevel)
{
	ErrorCodeEnum Error = Error_Succeed;

	m_fsm.m_strQueueName = strQueueName;
	m_fsm.m_strAddClientLevel = strClientLevel;

	return Error;
}


void CCounterConnectorEntity::HandlePickUpCallEvent()
{
	PickUpCallMsg evt;
	evt.infos = "pickup call";
	SpSendBroadcast(GetFunction(), SP_MSG_OF(PickUpCallMsg), SP_MSG_SIG_OF(PickUpCallMsg), evt);
	DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("SpSendBroadcast PickUpCallMsg to UI.");
}


void CCounterConnectorEntity::HandleGetVideoFailedEvent()
{
	MediaService_ClientBase* pMSClient = new MediaService_ClientBase(this);
	
	CSimpleStringA strCustomerBeing("");
	GetFunction()->GetSysVar("CustomerBeing", strCustomerBeing);
	CSimpleStringA strCustomerHandle("");
	GetFunction()->GetSysVar("CustomerHandle", strCustomerHandle);
	CSimpleStringA strCameraState("");
	GetFunction()->GetSysVar(SYSVAR_CAMERASTATE, strCameraState);

	CSimpleStringA strmsg("");
	CSimpleStringA strinfo("");

	if (pMSClient->Connect() != Error_Succeed){
		strmsg = CSimpleStringA::Format("connect mediacontroller entity failed");
		pMSClient->SafeDelete();
		pMSClient = NULL;
		DbgWithLink(LOG_LEVEL_WARN, LOG_TYPE_USER).setResultCode("RTA3408")("连线接通时媒体资源控制实体状态异常");
	}
	else{
		strmsg = CSimpleStringA::Format("connect mediacontroller entity success");
		pMSClient->GetFunction()->CloseSession();
		pMSClient->SafeDelete();
		pMSClient = NULL;
		DbgWithLink(LOG_LEVEL_WARN, LOG_TYPE_USER).setResultCode("RTA3409")("连线接通时摄像头故障");
	}

	strinfo = CSimpleStringA::Format("%s, and CustomerBeing is %s, CustomerHandle is %s, CameraState is %s.", strmsg, strCustomerBeing.GetData(), strCustomerHandle.GetData(), strCameraState.GetData());
	LogWarn(Severity_Low, Error_Debug, LOG_WARN_COUNTERCONNECT_GET_VIDEO_FAILED_INFO, strinfo.GetData());
}


void CCounterConnectorEntity::HandlePickUpMicroPhoneEvent(int iEvent, const char* strMsg)
{
	PickUpMicroPhoneEvt evt;
	evt.state = iEvent;
	evt.infos = strMsg;
	SpSendBroadcast(GetFunction(), SP_MSG_OF(PickUpMicroPhoneEvt), SP_MSG_SIG_OF(PickUpMicroPhoneEvt), evt);
	DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("%s", strMsg);
}


ErrorCodeEnum CCounterConnectorEntity ::__OnClose(ErrorCodeEnum preOperationError)
{
	if (preOperationError != Error_Succeed) {
		return preOperationError;
	}
		
	CSmartPointer<IEntityFunction> spFunction = GetFunction();
	for (int i = 0; i < m_arrListener.GetCount(); ++i) {
		spFunction->UnsubscribeLog(m_arrListener[i]);
	}

	spFunction->UnregistSysVarEvent("UIState");

	m_arrListener.Clear();
	m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_EXIT));

	return Error_Succeed;
}

void CCounterConnectorEntity ::OnLog(const CAutoArray<CUUID> &SubIDs, const CUUID nLogID,const LogTypeEnum eLogType, const SeverityLevelEnum eLevel,
	const DWORD dwSysError,const DWORD dwUserCode,const DWORD dwEntityInstanceID, const WORD wEntityDevelID, 
	const CAutoArray<DWORD> &Param, const char *pszEntityName, const char *pszModuleName,const char *pszMessage, const linkContext &pLinkInfo)
{
	switch (dwUserCode) 
	{
	case LOG_EVT_PICKUP:
		{
			m_fsm.m_bHandFree = false;
			if (!m_fsm.m_bIsAgentControl)
			{
				m_fsm.m_bAgentHandFree = false;
			}
			CSimpleStringA strValue;
			GetFunction()->GetSysVar("CallState", strValue);
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("摘机,and CallState is %s.", strValue.GetData());
			HandlePickUpMicroPhoneEvent(1, "pick up microphone.");
		}
		break;
	case LOG_EVT_ONHOOK:
		{
			m_fsm.m_bHandFree = true;
			if (!m_fsm.m_bIsAgentControl)
			{
				m_fsm.m_bAgentHandFree = true;
			}
			CSimpleStringA strValue;
			GetFunction()->GetSysVar("CallState", strValue);
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("挂机,and CallState is %s.", strValue.GetData());
			HandlePickUpMicroPhoneEvent(0, "hang up microphone.");
		}
		break;
	case EVENT_MOD_CONNECT_PICKUP_CALL: // 提机呼叫
		{
			bool brenderstate = m_fsm.IsCameraRenderState();
			if (m_bHasLaunched && !brenderstate){
				DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("提机呼叫");
				HandlePickUpCallEvent();
			}
			else{
				if (!m_bHasLaunched) {
					DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("UI has not launched, ignore it.");
				}

				if (brenderstate) {
					DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Is camera render now, ignore it.");
				}
			}
		}
		break;
	case EVENT_MOD_CONNECT_HANDFREE_CALL: // 免提呼叫
		m_fsm.m_bNeedQueueName = true;
		if (m_fsm.m_bHandFree)
		{
			LogEvent(Severity_Middle,EVENT_MOD_CONNECT_SLV_HANDFREECALL,"handfree call");
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("界面拨号,免提呼叫");
			if (pszMessage && strlen(pszMessage) > 0 && isdigit(pszMessage[0])) 
			{
				char tmp[32] = {0};
				int i = 0;
				const char *p = pszMessage;
				while (isdigit(*p) && i < 30) {
					tmp[i++] = *p++;
				}
				tmp[i] = 0;
				m_fsm.m_strHintCallNum = tmp;
			} 
			else 
			{
				m_fsm.m_strHintCallNum = "";

			}
			//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("recv UI call num = %s",m_fsm.m_strHintCallNum.GetData());
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANDFREE_CALL));
		} 
		else
		{
			LogEvent(Severity_Middle,EVENT_MOD_CONNECT_SLV_PICKUPCALL,"from hand free to pickup call because pickup");
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("界面拨号，话筒呼叫");
			if (pszMessage && strlen(pszMessage) > 0 && isdigit(pszMessage[0])) 
			{
				char tmp[32];
				int i = 0;
				const char *p = pszMessage;
				while (isdigit(*p) && i < 30) {
					tmp[i++] = *p++;
				}
				tmp[i] = 0;
				m_fsm.m_strHintCallNum = tmp;
			} 
			else 
			{
				m_fsm.m_strHintCallNum = "";
			}
			//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("recv call num = %s",m_fsm.m_strHintCallNum);
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_PICKUP_CALL));
		}
		break;
	case EVENT_MOD_CONNECT_HANDFREE_TO_PICKUP: // 免提->提机
		{
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("免提->提机");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_PICKUP));
			if (strcmp(m_fsm.GetCurrStateName(),"HandFree")==0){
				m_fsm.m_bAgentHandFree = false;
			}
			SendCurAudioDevice();
		}
		break;
	case EVENT_MOD_CONNECT_PICKUP_TO_HANDFREE: // 提机->免提
		{
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("提机->免提");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_HANDFREE));
			if (strcmp(m_fsm.GetCurrStateName(),"Pickup")==0){
				m_fsm.m_bAgentHandFree = true;
			}
			SendCurAudioDevice();
		}
		break;
	case EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP: // 坐席控制免提->提机
		DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("免提->提机");
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_PICKUP));
		SendCurAudioDevice();
		break;
	case EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE: // 坐席控制提机->免提
		DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("提机->免提");
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_TO_HANDFREE));
		SendCurAudioDevice();
		break;
	case EVENT_MOD_CONNECT_BEGAIN_RECORD_CALL:
		{
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("开始远程双录呼叫.");
			m_fsm.m_bNeedQueueName = true;
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_DOUBLE_RECORD_CALL));
			if (m_fsm.m_bHandFree){
				LogEvent(Severity_Middle,LOG_EVT_HANDFREE_MODE_REMOTE_CALL,"remote double call start with hand free mode.");
			}
			else{
				LogEvent(Severity_Middle,LOG_EVT_PICKUP_MODE_REMOTE_CALL,"remote double call start with pick up mode.");
			}
		}
		break;
	case EVENT_MOD_CONNECT_STOP_RECORD_BROADCAST:
		DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("双录播报完结束,重置电话状态");
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOP_RECORD_BROADCAST));
		break;
	case EVENT_MOD_CONNECT_HANGUP: // 挂机
		{	
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("断开呼叫");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
			m_fsm.m_bHangup=true;
		}
		break;
	case EVENT_MOD_CONNECT_HANGUP_BY_CONNECTING: // 话筒未接通时挂机
		DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("话筒未接通时断开呼叫");
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
		//m_fsm.m_bHandFree = TRUE;
		m_fsm.m_bHangup=true;
		break;
	case EVENT_MOD_CONNECT_HANGUP_BY_AGENT: // 授权操作
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_AGENT_WRITABLE));

	case LOG_EVT_MOD_ASSISCHAN_STARTED_SUCCESS:		
		Sleep(500);
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_ASSISTCHAN_IDEL));
		m_fsm.m_bConAssist = false;
		GetFunction()->SetTimer(2, this, 3900);
		if(NULL != m_pCounterConnectorChannel){	
			m_bConnectAssist = false;
			m_pCounterConnectorChannel->GetFunction()->CloseSession();
#ifdef RVC_OS_WIN
			m_pCounterConnectorChannel->SafeDelete();
#endif
			m_pCounterConnectorChannel = NULL;
			//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Close AssistChannel Session.");
		}

		if(NULL == m_pCounterConnectorChannel){
			if (Error_Succeed == ConnectAssistChannel()){
				m_bConnectAssist = true;
			}
			else{
				m_bConnectAssist = false;
				GetFunction()->SetTimer(1, this, 3600);
			}
		}
		break;

	case LOG_EVT_MOD_SIPPHONE_STARTED_SUCCESS: 
		//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("recv LOG_EVT_MOD_SIPPHONE_STARTED_SUCCESS");
		Sleep(890);
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_SIPPHONE_IDEL));
		m_fsm.m_bConSipphone = false;
		GetFunction()->SetTimer(3, this, 3700);
		break;

	case LOG_EVT_UI_STARTREMOTERECORD:
		{
			//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("start sales remote record video,get pos = %s",pszMessage);
			Handle_StartRemoteRecord(pszMessage);
		}
		break;

	case  LOG_EVT_UI_STOPREMOTERECORD:
		//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("begin stop double record video,and cur state name is %s.",m_fsm.GetCurrStateName());
		m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOACALREMOTEVIDEO));
		m_bIsRemoteRecord = false;
		break;
		
	case LOG_EVT_UI_RETURNMENU:
		if (m_bIsSalesRecord)
		{
			//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("stop sales record video by return menu");
			m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOCALVIDEO));
			m_bIsSalesRecord = false;
		}
		if (m_bIsRemoteRecord)
		{
			//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("stop remote record video by return menu.");
			if (m_fsm.m_CallingParam.nCallType != DOUBLERECORD_CALLTYPE){
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_STOPLOACALREMOTEVIDEO));
			}
			else{
				//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("hangup call by return menu, CurrStateName is %s.", m_fsm.GetCurrStateName());
				m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
				m_fsm.m_bHangup=true;
			}
			m_bIsRemoteRecord = false;
		}
		break;
	case LOG_EVT_UI_STARTPHOTOGRAPH:
		if (_stricmp(m_fsm.GetCurrStateName(),"Offline")!=0){
			LogEvent(Severity_Middle,EVENT_MOD_CONNECT_HANGUP,"UI start photograph, hangup!");
		}
		//else{
		//	DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("offline state,ignore UI_STARTPHOTOGRAPH hangup event");
		//}
		break;
	case EVENT_MOD_SIP_GET_VIDEO_FAILED:
		HandleGetVideoFailedEvent();
		break;

	default:
		break;
	}
}

CServerSessionBase*CCounterConnectorEntity::OnNewSession(const char* /*pszRemoteEntityName*/, const char* /*pszClass*/)
{
	m_pCurrentSession = new CCounterConnectorSession(this);
	return m_pCurrentSession;
}

bool CCounterConnectorEntity ::IsService() const
{
	return true;
}

void CCounterConnectorEntity::OnTimeout(DWORD dwTimerID)
{
	if (1 == dwTimerID){
		if (false == m_bConnectAssist) {
			if (Error_Succeed == ConnectAssistChannel()) {
				m_bConnectAssist = true;
			}
		}

		if (m_bConnectAssist) {
			GetFunction()->KillTimer(1);
		}
	}
	else if(2 == dwTimerID) {
		if (false == m_fsm.m_bConAssist) {
			if (m_fsm.ReConnectionAssistchan()) {
				m_fsm.m_bConAssist = true;
			}
		}

		if (true == m_fsm.m_bConAssist) {
			GetFunction()->KillTimer(2);
		}
	}
	else if (3 == dwTimerID) {
		if (false == m_fsm.m_bConSipphone) {
			if (m_fsm.ReConnectionSipphone(false)) {
				m_fsm.m_bConSipphone = true;
			}
			else {
				m_iConSipphoneFaileTimes++;
				GetFunction()->ResetTimer(3, m_iConSipphoneFaileTimes*3000);
			}
		}

		if (m_fsm.m_bConSipphone || m_iConSipphoneFaileTimes >= 5) {
			GetFunction()->KillTimer(3);
		}
	}
}

//change audio device message
void CCounterConnectorEntity ::OnReceivePkt(int type, int sub_type, const char *buffer, int size)
{
	//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("recv pkt  type=%d,subtype=%d",type,sub_type);
	if (type == ACM_TYPE_DEVICE)
	{
		switch (sub_type)
		{
			//设备切换
			//change to handfree
		case ACM_CHANGE_HANDFREE:
			DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("recv change audiodevice to handfree");
			if (!m_fsm.m_bAgentHandFree)
			{
				LogEvent(Severity_Middle,EVENT_MOD_CONNECT_AGENT_PICKUP_HANDFREE,"agent change audio device to handfree");
				m_fsm.m_bAgentHandFree = true;
			}
			else
			{
				DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("agent want change audiodevice to handfree,but the device is handfree now");
			}
			break;
			//change to pickup
		case ACM_CHANGE_PICKUP:
			DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("recv change audio device to pickup");
			if (m_fsm.m_bAgentHandFree)
			{
				LogEvent(Severity_Middle,EVENT_MOD_CONNECT_AGENT_HANDFREE_PICKUP,"agent change audio device to pickup");
				m_fsm.m_bAgentHandFree = false;
			}
			else
			{
				DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("agent want change audio device to pickup,but the device is pickup now");
			}
			break;
		default:
			DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("unknown sub_type %d from agent!", sub_type);
			break;
		}
	}
	else if (type == ACM_TYPE_CALLTRANS)
	{
		//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("recv ACM_TYPE_CALLTRANS");
		if (sub_type == ACM_CALLTRANS_NUM)
		{
			//CALL transfer
			CallTransferInfo Callnum;
			SpBuffer buf;
			buf.OpenRead(buffer,size);
			Callnum.Serialize(buf);
			//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("recv ACM_CALLTRANS_NUM = %s",Callnum.CallNum);
			//广播，业务中台接收
			SpSendBroadcast(GetFunction(), SP_MSG_OF(CallTransferInfo), SP_MSG_SIG_OF(CallTransferInfo), Callnum);
		}
	}
	else if (type == ACM_TYPE_AGENTVIDEOTYPE)
	{
		if (sub_type == ACM_AGENTVIDEOTYPE_ONEWAY)
		{
			//广播单向视频
			AgentVideoType agentvideotype;
			agentvideotype.VideoType = 0;
			//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("Broadcast Oneway video");
			SpSendBroadcast(GetFunction(), SP_MSG_OF(AgentVideoType), SP_MSG_SIG_OF(AgentVideoType), agentvideotype);
		}
		else if (sub_type == ACM_AGENTVIDEOTYPE_TWOWAY)
		{
			//广播双向视频
			AgentVideoType agentvideotype;
			agentvideotype.VideoType = 1;
			//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("Broadcast Twoway Video");
			SpSendBroadcast(GetFunction(), SP_MSG_OF(AgentVideoType), SP_MSG_SIG_OF(AgentVideoType), agentvideotype);
		}
	}
}

CSimpleStringA CCounterConnectorEntity ::BuildVideoDesc(int local_view_x, int local_view_y, int local_view_cx, int local_view_cy)
{
	char param[512] = {0};
	snprintf(param, 512,
		"remote_ip:0\r\n"
		"remote_video_rtp:0\r\n"
		"remote_video_width:0\r\n"
		"remote_video_height:0\r\n"
		"remote_video_fps:0\r\n"
		"local_view_x:%d\r\n"
		"local_view_y:%d\r\n"
		"local_view_cx:%d\r\n"
		"local_view_cy:%d\r\n"
		"remote_view_x:0\r\n"
		"remote_view_y:0\r\n"
		"remote_view_cx:0\r\n"
		"remote_view_cy:0\r\n\r\n",  
		local_view_x, local_view_y, local_view_cx, local_view_cy);
	return CSimpleStringA(param);
}

CSimpleStringA CCounterConnectorEntity ::BuildDoubleVideoDesc(int local_view_x, int local_view_y, int local_view_cx, int local_view_cy, int remote_view_x, int remote_view_y, int remote_view_cx, int remote_view_cy)
{
	char param[512] = {0};
	snprintf(param, 512,
		"remote_ip:0\r\n"
		"remote_video_rtp:0\r\n"
		"remote_video_width:0\r\n"
		"remote_video_height:0\r\n"
		"remote_video_fps:0\r\n"
		"local_view_x:%d\r\n"
		"local_view_y:%d\r\n"
		"local_view_cx:%d\r\n"
		"local_view_cy:%d\r\n"
		"remote_view_x:%d\r\n"
		"remote_view_y:%d\r\n"
		"remote_view_cx:%d\r\n"
		"remote_view_cy:%d\r\n\r\n",  
		local_view_x, local_view_y, local_view_cx, local_view_cy,
		remote_view_x, remote_view_y, remote_view_cx, remote_view_cy);
	return CSimpleStringA(param);
}


CSimpleStringA CCounterConnectorEntity ::ConstructVideoParam(CSimpleStringA strMsg, bool bDoubleVideo)
{
	int lxPos,lyPos,lwidth,lheight;
	CSimpleStringA strVideoParam;
	char str[256] = {0};
	if (false == bDoubleVideo){
		sscanf(strMsg.GetData(), "%d@%d@%d@%d@%d@%s", &lxPos, &lyPos, &lwidth, &lheight, str);
		DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("local video param : (x=%d,y=%d,width=%d,height=%d).",lxPos,lyPos,lwidth,lheight);
		strVideoParam = BuildVideoDesc(lxPos,lyPos,lwidth,lheight);
	}
	else{
		int iPostionArr[4][2] = {0};
		if (strMsg.GetLength() >0)
		{
			CAutoArray<CSimpleStringA> arrstr = strMsg.Split('@');
			if (arrstr.GetCount() >= 4)
			{
				for(int i=0; i<4; i++)
				{
					sscanf(arrstr[i].GetData(), "%d|%d", &iPostionArr[i][0], &iPostionArr[i][1]);
				}
			}
		}
		//DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("remote record local video param : (x=%d,y=%d,width=%d,height=%d), remote video param : (x=%d,y=%d,width=%d,height=%d)",
		//	iPostionArr[0][0], iPostionArr[1][0],iPostionArr[2][0], iPostionArr[3][0],iPostionArr[0][1], iPostionArr[1][1],iPostionArr[2][1], iPostionArr[3][1]);
		strVideoParam = BuildDoubleVideoDesc(iPostionArr[0][0], iPostionArr[1][0],iPostionArr[2][0], iPostionArr[3][0],iPostionArr[0][1], iPostionArr[1][1],iPostionArr[2][1], iPostionArr[3][1]);
	}

	return strVideoParam;
}


void CCounterConnectorEntity::Handle_StartRemoteRecord(const char* pszMessage)
{
	CSimpleStringA strMsg = pszMessage;
#ifdef RVC_OS_WIN
	CSimpleStringA strVideo = ConstructVideoParam(strMsg, true);
#else
    CSimpleStringA strVideo = ConstructVideoRenderParam(strMsg, true);
#endif
	m_fsm.PostEventFIFO(new ShowLocalAndRemoteVideoEvent(strVideo));						// 连坐席双录
	m_bIsRemoteRecord = true;
	m_bIsRemoteRecordStopSpeakerCapture = false;
}


//send cur audio device to agent 
void CCounterConnectorEntity ::SendCurAudioDevice()
{
	ChannelService_Send_Info Info;
	Info.compress = false;
	Info.encrypt = false;
	Info.type = ACM_TYPE_DEVICE;
	Info.id = 0;
	Info.sub_type = ACM_AUDIO_DEVICE;
	Info.data.Alloc(sizeof(int));
	SpBuffer buf;
	buf.OpenWrite();
	int nDevice = 0;
	if (m_fsm.m_bIsAgentControl)
	{
		if (m_fsm.m_bAgentHandFree)
		{
			nDevice = 0;
		}
		else
		{
			nDevice = 1;
		}
	} 
	else
	{
		if (m_fsm.m_bHandFree)
		{
			nDevice = 0;
		} 
		else
		{
			nDevice = 1;
		}
	}

	CSmartPointer<IEntityFunction> Func = GetFunction();
	CSimpleStringA strValue("");
	Func->GetSysVar(SYSVAR_SOUNDCARDSTATE, strValue);
	if ('N' != strValue[0]) {
		DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("Sound Card State %s.", strValue.GetData());
	}

	if ('H' == strValue[0]) {
		nDevice = 1;
		if (m_fsm.m_bIsAgentControl){
			m_fsm.m_bAgentHandFree = false;
		}
	}
	else if('P' == strValue[0]){
		nDevice = 0;
		if (m_fsm.m_bIsAgentControl) {
			m_fsm.m_bAgentHandFree = true;
		}
	}

	buf & nDevice;
	Info.data = buf.ToBlob();
	m_pCounterConnectorChannel->Send(Info);
	//DbgWithLink(LOG_LEVEL_INFO, LOG_TYPE_SYSTEM)("send cur Audio device = %d",nDevice);
}


void CCounterConnectorEntity::SetCallType(CallingTypeEnum eType)
{
	m_fsm.SetCallingType(eType);
}


DeviceTypeEnum CCounterConnectorEntity::RvcGetDeviceType()
{
	DeviceTypeEnum eType = eStand2sType;
	CSmartPointer<IEntityFunction> spFunction = GetFunction();
	CSystemStaticInfo stStaticinfo;
	spFunction->GetSystemStaticInfo(stStaticinfo);
	if (_stricmp(stStaticinfo.strMachineType, "RVC.Stand1SPlus") == 0) {
		eType = eStand1SPlusType;
	}
	else if (_stricmp(stStaticinfo.strMachineType, "RVC.CardStore") == 0 || _stricmp(stStaticinfo.strMachineType, "RVC.CardPrinter") == 0) {
		eType = eCardStore;
	}
	else {
		eType = eStand2sType;
	}

	if (eType >= 0 && eType < sizeof(Device_Type_Table) / sizeof(char*)) {
		DbgWithLink(LOG_LEVEL_DEBUG, LOG_TYPE_SYSTEM)("device type is %s.", Device_Type_Table[eType]);
	}

	return eType;
}


ChannelCounterConnectorClient::ChannelCounterConnectorClient( CCounterConnectorEntity *pEntity ) : ChannelService_ClientBase(pEntity)
{
	m_eLastState = eChannelState_Idle;
}

void ChannelCounterConnectorClient::OnMessage(ErrorCodeEnum Error, ChannelService_State_Info &Msg, CSmartPointer<IReleasable> pData)
{
	if (Error == Error_Succeed) 
	{
		CCounterConnectorEntity *pEntity = static_cast<CCounterConnectorEntity*>(m_pEntityBase);
		if (Msg.state == eChannelState_Idle) 
		{
			pEntity->m_fsm.m_bIsAgentControl = false;

			if (eChannelState_Connecting == m_eLastState){
				LogWarn(Severity_Low, Error_Debug, LOG_WARN_COUNTERCONNECT_ASSIST_CONNECT_FAILED,"make call failed for assistant channel connect failed!");
			}
		} 
		else if (Msg.state == eChannelState_Connected) 
		{
			pEntity->m_fsm.m_bIsAgentControl = true;
			pEntity->SendCurAudioDevice();
		}
		else if (eChannelState_Connecting == Msg.state){

		}
		else if(eChannelState_Closing == Msg.state){
			if (eChannelState_Connecting == m_eLastState){
				LogWarn(Severity_Low, Error_Debug, LOG_WARN_COUNTERCONNECT_ASSIST_CONNECT_FAILED,"make call failed for assistant channel closed.");
			}
		}

		m_eLastState = Msg.state;
	}
}


void ChannelCounterConnectorClient::OnMessage( ErrorCodeEnum Error, ChannelService_Packet_Info &Msg, CSmartPointer<IReleasable> pData )
{
	if (Error == Error_Succeed) {
		CCounterConnectorEntity *pEntity = static_cast<CCounterConnectorEntity*>(m_pEntityBase);
		pEntity->OnReceivePkt(Msg.type, Msg.sub_type, (const char*)Msg.data.m_pData, Msg.data.m_iLength);
	}
}


void CCounterConnectorSession::Handle_StartCall(SpReqAnsContext<ConnectService_StartCall_Req, ConnectService_StartCall_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();
	ErrorCodeEnum rc = Error_Succeed;
	m_pEntity->m_fsm.m_CallingParam.connect_ip		= ctx->Req.connect_ip; 
	m_pEntity->m_fsm.m_CallingParam.connect_port	= ctx->Req.connect_port;
	m_pEntity->m_fsm.m_CallingParam.nCallType	= (CallingTypeEnum)ctx->Req.callingtype;
	m_pEntity->m_fsm.m_CallingParam.connect_session	= ctx->Req.connect_session;
	m_pEntity->m_fsm.m_CallingParam.assistant_port = ctx->Req.assistant_port;
	m_pEntity->m_fsm.m_CallingParam.subid = ctx->Req.subid;
	m_pEntity->m_fsm.m_bNeedQueueName = true;
	ctx->Answer((ErrorCodeEnum)rc);
}


void CCounterConnectorSession::Handle_StartCallExternal(SpReqAnsContext<ConnectService_StartCallExternal_Req, ConnectService_StartCallExternal_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();
	ErrorCodeEnum rc = Error_Succeed;
	ctx->Answer((ErrorCodeEnum)rc);
}


void CCounterConnectorSession::Handle_StopCall(SpReqAnsContext<ConnectService_StopCall_Req, ConnectService_StopCall_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();
	ErrorCodeEnum rc = Error_Succeed;
	m_pEntity->m_fsm.PostEventFIFO(new FSMEvent(USER_EVT_HANGUP));
	ctx->Answer((ErrorCodeEnum)rc);
}


void CCounterConnectorSession::Handle_GetCallRouteType(SpReqAnsContext<ConnectService_GetCallRouteType_Req, ConnectService_GetCallRouteType_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();
	ctx->Ans.RouteType = m_pEntity->m_iRouteType;
	ctx->Answer(Error_Succeed);
}


void CCounterConnectorSession::Handle_SetVideoCallRouteParams(SpReqAnsContext<ConnectService_SetVideoCallRouteParams_Req, ConnectService_SetVideoCallRouteParams_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();
	if (m_pEntity->m_iRouteType) {
		m_pEntity->SetCallRouteParams(ctx->Req.BusinessName, ctx->Req.CallPriority);
		ctx->Ans.ErrorCode = Error_Succeed;
		ctx->Ans.ErrorMsg = CSimpleStringA2W("设置呼叫路由参数成功.");
	}
	else {
		ctx->Ans.ErrorCode = Error_Param;
		ctx->Ans.ErrorMsg = CSimpleStringA2W("该设备不支持新模式呼叫路由.");
	}
	ctx->Answer(Error_Succeed);
}


void CCounterConnectorSession::Handle_GetPickUpStatus(SpReqAnsContext<ConnectService_GetPickUpStatus_Req, ConnectService_GetPickUpStatus_Ans>::Pointer ctx)
{
	DbgToBeidou(ctx->link, __FUNCTION__)();

	if (m_pEntity->m_fsm.m_bHandFree) {
		ctx->Ans.iStatus = 0;
	}
	else {
		ctx->Ans.iStatus = 1;
	}

	ctx->Answer(Error_Succeed);
}


void CCounterConnectorSession::OnClose(ErrorCodeEnum eErrorCode )
{

}

SP_BEGIN_ENTITY_MAP()
	SP_ENTITY(CCounterConnectorEntity)
SP_END_ENTITY_MAP()