InteractiveControl.xml 13 KB

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  1. <?xml version="1.0" encoding="gb2312" ?>
  2. <entity name="InteractiveControl">
  3. <const name="eCustomerState_None" value="0"/>
  4. <const name="eCustomerState_Attention" value="1"/>
  5. <const name="eCustomerState_Control" value="2"/>
  6. <const name="eCustomerState_Assist" value="3"/>
  7. <const name="eCustomerState_AgentOperation" value="4"/>
  8. <const name="eAgentInputState_Writing" value="0"/>
  9. <const name="eAgentInputState_Idle" value="1"/>
  10. <!-- 界面服务 -->
  11. <class name="UIService" overlap="true" exclusive="false">
  12. <!-- 界面的状态 -->
  13. <oneway name="SetUIState" overlap="true">
  14. <param name="state" type="int"/>
  15. <param name="status" type="wstring"/>
  16. </oneway>
  17. <!-- 发送文本信息给坐席 -->
  18. <twoway name="SendAgentText" overlap="true">
  19. <req>
  20. <param name="content" type="wstring"/>
  21. </req>
  22. </twoway>
  23. <!-- 菜单树 -->
  24. <oneway name="SetMenuTree" overlap="true">
  25. <param name="content" type="wstring"/>
  26. </oneway>
  27. <!-- 菜单树当前路径 -->
  28. <oneway name="SetMenuPath" overlap="true">
  29. <param name="content" type="wstring"/>
  30. </oneway>
  31. <!-- 菜单树当前路径 -->
  32. <oneway name="SendFrontSyncData" overlap="true">
  33. <param name="id" type="int"/>
  34. <param name="content" type="wstring"/>
  35. </oneway>
  36. <!-- 开始录像 -->
  37. <twoway name="StartRecordVideo" overlap="true">
  38. <req>
  39. <param name="VideoName" type="wstring"/>
  40. </req>
  41. <res>
  42. <param name="ErrorCode" type="uint"/>
  43. <param name="ErrorMsg" type="wstring"/>
  44. </res>
  45. </twoway>
  46. <!-- 停止录像-->
  47. <twoway name="StopRecordVideo" overlap="true">
  48. <req>
  49. <param name="content" type="wstring"/>
  50. </req>
  51. </twoway>
  52. <!--播放录像-->
  53. <twoway name="ShowVideo" overlap="true">
  54. <req>
  55. <param name="VideoName" type="wstring"/>
  56. </req>
  57. </twoway>
  58. <!--保存录像-->
  59. <twoway name="SaveVideo" overlap="true">
  60. <req>
  61. <param name="VideoName" type="wstring"/>
  62. </req>
  63. </twoway>
  64. <!--删除录像-->
  65. <twoway name="DeleteVideo" overlap="true">
  66. <req>
  67. <param name="VideoName" type="wstring"/>
  68. </req>
  69. </twoway>
  70. <!-- 本地媒体播放服务 -->
  71. <twoway name="StartPlayVideo" overlap="true">
  72. <req>
  73. <param name="CfgInx" type="int"/>
  74. <param name="WndX" type="int"/>
  75. <param name="WndY" type="int"/>
  76. <param name="WndWidth" type="int"/>
  77. <param name="WndHeight" type="int"/>
  78. </req>
  79. <res>
  80. </res>
  81. </twoway>
  82. <twoway name="StartPlayAudio" overlap="true">
  83. <req>
  84. <param name="AudioNames" type="wstring"/>
  85. </req>
  86. <res>
  87. </res>
  88. </twoway>
  89. <twoway name="StartPlayImage" overlap="true">
  90. <req>
  91. <param name="CfgInx" type="int"/>
  92. <param name="WndX" type="int"/>
  93. <param name="WndY" type="int"/>
  94. <param name="WndWidth" type="int"/>
  95. <param name="WndHeight" type="int"/>
  96. </req>
  97. <res>
  98. </res>
  99. </twoway>
  100. <twoway name="StopPlayVideo" overlap="true">
  101. <req>
  102. <param name="CfgInx" type="int"/>
  103. </req>
  104. <res>
  105. </res>
  106. </twoway>
  107. <twoway name="StopPlayAudio" overlap="true">
  108. <req>
  109. </req>
  110. <res>
  111. </res>
  112. </twoway>
  113. <twoway name="StopPlayImage" overlap="true">
  114. <req>
  115. <param name="CfgInx" type="int"/>
  116. </req>
  117. <res>
  118. </res>
  119. </twoway>
  120. <!--复杂产品销售合同拍照-->
  121. <oneway name="StartPhotograph" overlap="true">
  122. </oneway>
  123. <oneway name="StopPhotograph" overlap="true">
  124. </oneway>
  125. <!--发送客户操作状态,供业务层调用,锁定操作状态,防止误退出-->
  126. <oneway name="SendOperateState" overlap="true">
  127. </oneway>
  128. <!--检查是否允许连续录像-->
  129. <twoway name="CheckContinuRecord" overlap="true">
  130. <req>
  131. </req>
  132. <res>
  133. <param name="IsAllowed" type="bool"/>
  134. </res>
  135. </twoway>
  136. <!--启动连续录像-->
  137. <twoway name="StartContinuRecord" overlap="true">
  138. <req>
  139. <param name="VideoName" type="wstring"/>
  140. </req>
  141. <res>
  142. <param name="Record_ErrorCode" type="uint"/>
  143. <param name="Record_ErrorMsg" type="wstring"/>
  144. </res>
  145. </twoway>
  146. <!--停止连续录像-->
  147. <twoway name="StopContinuRecord" overlap="true">
  148. <req>
  149. <param name="VideoName" type="wstring"/>
  150. </req>
  151. <res>
  152. </res>
  153. </twoway>
  154. <!--开始回显连续录像-->
  155. <twoway name="StartEchoContinuRecord" overlap="true">
  156. <req>
  157. <param name="VideoName" type="wstring"/>
  158. </req>
  159. <res>
  160. <param name="Echo_ErrorCode" type="uint"/>
  161. <param name="Echo_ErrorMsg" type="wstring"/>
  162. </res>
  163. </twoway>
  164. <!--停止回显连续录像-->
  165. <twoway name="StopEchoContinuRecord" overlap="true">
  166. <req>
  167. <param name="VideoName" type="wstring"/>
  168. </req>
  169. <res>
  170. </res>
  171. </twoway>
  172. <!--隐藏视频连线窗口-->
  173. <oneway name="HideOnlineVideo" overlap="true">
  174. </oneway>
  175. <!--显示视频连线窗口-->
  176. <oneway name="ShowOnlineVideo" overlap="true">
  177. </oneway>
  178. <!-- 回包给手机 -->
  179. <twoway name="AnswerPacket" overlap="true">
  180. <req>
  181. <param name="Packet" type="wstring"/>
  182. </req>
  183. <res>
  184. <param name="ErrorCode" type="uint"/>
  185. </res>
  186. </twoway>
  187. <!--本地视频播放音量调节-->
  188. <twoway name="GetLocalVideoVolume" overlap="true">
  189. <req>
  190. <param name="CfgInx" type="int"/>
  191. </req>
  192. <res>
  193. <param name="Volume" type="int"/>
  194. </res>
  195. </twoway>
  196. <twoway name="SetLocalVideoVolume" overlap="true">
  197. <req>
  198. <param name="CfgInx" type="int"/>
  199. <param name="Volume" type="int"/>
  200. </req>
  201. <res>
  202. </res>
  203. </twoway>
  204. <!-- 用户桌面调用Silverlight -->
  205. <twoway name="SendBusinessDesktopCmd" overlap="true">
  206. <req>
  207. <param name="xapName" type="string"/>
  208. <param name="command" type="string"/>
  209. </req>
  210. <res>
  211. </res>
  212. </twoway>
  213. <!--隐藏本地视频窗口-->
  214. <oneway name="HideLocalVideo" overlap="true">
  215. </oneway>
  216. <!--显示本地视频窗口-->
  217. <oneway name="ShowLocalVideo" overlap="true">
  218. </oneway>
  219. <!--隐藏人形框-->
  220. <oneway name="HidePersonArea" overlap="true">
  221. </oneway>
  222. <!--显示人形框-->
  223. <oneway name="ShowPersonArea" overlap="true">
  224. </oneway>
  225. <!-- 双录增加水印 -->
  226. <twoway name="VideoAppendWaterMark" overlap="true">
  227. <req>
  228. <param name="videoName" type="wstring"/>
  229. <param name="appendstr" type="wstring"/>
  230. </req>
  231. <res>
  232. </res>
  233. </twoway>
  234. <!--本地音频播放音量调节-->
  235. <twoway name="GetLocalAudioVolume" overlap="true">
  236. <req>
  237. </req>
  238. <res>
  239. <param name="Volume" type="int"/>
  240. </res>
  241. </twoway>
  242. <twoway name="SetLocalAudioVolume" overlap="true">
  243. <req>
  244. <param name="Volume" type="int"/>
  245. </req>
  246. <res>
  247. </res>
  248. </twoway>
  249. <!-- 开始远程双录 -->
  250. <twoway name="StartRemoteRecord" overlap="true">
  251. <req>
  252. <param name="VideoName" type="wstring"/>
  253. </req>
  254. <res>
  255. <param name="ErrorCode" type="uint"/>
  256. <param name="ErrorMsg" type="wstring"/>
  257. </res>
  258. </twoway>
  259. <!-- 停止远程双录-->
  260. <twoway name="StopRemoteRecord" overlap="true">
  261. <req>
  262. <param name="content" type="wstring"/>
  263. </req>
  264. </twoway>
  265. <!-- 开始销售双录,type为0是普通双录,type为1为实时质检双录 -->
  266. <twoway name="StartSalesRecord" overlap="true">
  267. <req>
  268. <param name="VideoName" type="wstring"/>
  269. <param name="Type" type="int"/>
  270. <param name="RecognizeContext" type="blob"/>
  271. <param name="ContextLen" type="uint"/>
  272. </req>
  273. <res>
  274. <param name="ErrorCode" type="uint"/>
  275. <param name="ErrorMsg" type="wstring"/>
  276. </res>
  277. </twoway>
  278. <!-- 开始销售双录回显预览 -->
  279. <twoway name="StartRecordPreview" overlap="true">
  280. <req>
  281. <param name="VideoName" type="wstring"/>
  282. </req>
  283. <res>
  284. <param name="ErrorCode" type="uint"/>
  285. <param name="ErrorMsg" type="wstring"/>
  286. </res>
  287. </twoway>
  288. <!-- 开始销售双录,type为0是普通双录,type为1为实时质检双录 -->
  289. <twoway name="StartSalesVideoRecord" overlap="true">
  290. <req>
  291. <param name="VideoName" type="wstring"/>
  292. <param name="Type" type="int"/>
  293. <param name="RecognizeContext" type="blob"/>
  294. <param name="ContextLen" type="uint"/>
  295. </req>
  296. <res>
  297. <param name="ErrorCode" type="uint"/>
  298. <param name="ErrorMsg" type="wstring"/>
  299. </res>
  300. </twoway>
  301. <!-- 调整视频回显窗口大小 -->
  302. <twoway name="AjustVideoPreviewSize" overlap="true">
  303. <req>
  304. <param name="leftx" type="int"/>
  305. <param name="lefty" type="int"/>
  306. <param name="width" type="int"/>
  307. <param name="height" type="int"/>
  308. </req>
  309. <res>
  310. <param name="ErrorCode" type="uint"/>
  311. <param name="ErrorMsg" type="wstring"/>
  312. </res>
  313. </twoway>
  314. <!--停止播放录像-->
  315. <twoway name="StopShowVideo" overlap="true">
  316. <req>
  317. <param name="VideoName" type="wstring"/>
  318. </req>
  319. </twoway>
  320. <!--播放录像带播放器大小和位置信息-->
  321. <twoway name="StartPlaySalesRecord" overlap="true">
  322. <req>
  323. <param name="VideoName" type="wstring"/>
  324. <param name="WndX" type="int"/>
  325. <param name="WndY" type="int"/>
  326. <param name="WndWidth" type="int"/>
  327. <param name="WndHeight" type="int"/>
  328. </req>
  329. </twoway>
  330. <!-- H5同屏 -->
  331. <oneway name="SendH5SyncData" overlap="true">
  332. <param name="content" type="wstring"/>
  333. </oneway>
  334. <!--设置免提模式下声音大小-->
  335. <twoway name="GetHandfreeOutVolume" overlap="true">
  336. <req>
  337. </req>
  338. <res>
  339. <param name="Volume" type="int"/>
  340. </res>
  341. </twoway>
  342. <twoway name="SetHandfreeOutVolume" overlap="true">
  343. <req>
  344. <param name="Volume" type="int"/>
  345. </req>
  346. <res>
  347. </res>
  348. </twoway>
  349. <!--设置话筒模式下声音大小-->
  350. <twoway name="GetPickupOutVolume" overlap="true">
  351. <req>
  352. </req>
  353. <res>
  354. <param name="Volume" type="int"/>
  355. </res>
  356. </twoway>
  357. <twoway name="SetPickupOutVolume" overlap="true">
  358. <req>
  359. <param name="Volume" type="int"/>
  360. </req>
  361. <res>
  362. </res>
  363. </twoway>
  364. <!-- 播放产品提示 -->
  365. <twoway name="StartPlayNotice" overlap="true">
  366. <req>
  367. <param name="CfgInx" type="int"/>
  368. <param name="WndX" type="int"/>
  369. <param name="WndY" type="int"/>
  370. <param name="WndWidth" type="int"/>
  371. <param name="WndHeight" type="int"/>
  372. <param name="VideoName" type="wstring"/>
  373. </req>
  374. <res>
  375. <param name="ErrorCode" type="uint"/>
  376. <param name="ErrorMsg" type="wstring"/>
  377. </res>
  378. </twoway>
  379. <twoway name="StopPlayNotice" overlap="true">
  380. <req>
  381. <param name="CfgInx" type="int"/>
  382. </req>
  383. <res>
  384. <param name="ErrorCode" type="uint"/>
  385. <param name="ErrorMsg" type="wstring"/>
  386. </res>
  387. </twoway>
  388. </class>
  389. <!-- 从传感器发来的客户状态 -->
  390. <message name="CustomerState">
  391. <param name="state" type="int"/>
  392. <param name="status" type="wstring"/>
  393. <param name="session_id" type="wstring"/>
  394. </message>
  395. <!-- 暂停服务 -->
  396. <message name="Stop">
  397. <param name="reason" type="int"/>
  398. <param name="desc" type="wstring"/>
  399. </message>
  400. <!-- 恢复服务 -->
  401. <message name="Recover">
  402. <param name="reason" type="int"/>
  403. <param name="desc" type="wstring"/>
  404. </message>
  405. <!-- 坐席命令,进入业务流程 -->
  406. <message name="EnterBFlow">
  407. <param name="menuid" type="wstring"/>
  408. </message>
  409. <!-- 坐席命令,退出当前业务 -->
  410. <message name="ExitBFlow">
  411. <!--<param name="flow_uri" type="wstring"/> -->
  412. </message>
  413. <!-- 坐席命令,主页 -->
  414. <message name="GoHome">
  415. </message>
  416. <!-- 上一层 -->
  417. <message name="EnterParentMenu">
  418. <param name="currentmenuid" type="wstring"/>
  419. </message>
  420. <!-- 进入子菜单 -->
  421. <message name="EnterSubMenu">
  422. <param name="currentmenuid" type="wstring"/>
  423. <param name="submenuid" type="wstring"/>
  424. </message>
  425. <!-- 坐席输入状态 -->
  426. <message name="AgentInputState">
  427. <param name="state" type="int"/>
  428. </message>
  429. <!-- 坐席命令,坐席端状态 -->
  430. <message name="AgentState">
  431. <param name="state" type="int"/>
  432. <param name="status" type="wstring"/>
  433. </message>
  434. <!-- 坐席命令,坐席端推送的信息 -->
  435. <message name="RecvAgentText">
  436. <param name="content" type="wstring"/>
  437. </message>
  438. <!-- 坐席,后端推到前端的同步数据 -->
  439. <message name="BackSyncData">
  440. <param name="id" type="int"/>
  441. <param name="content" type="wstring"/>
  442. </message>
  443. <!-- 请求锁屏,锁屏成功发0x48002001,锁屏失败发0x48002002 -->
  444. <message name="TryLockScreenRequest">
  445. </message>
  446. <!-- 摄像头故障消息 -->
  447. <message name="CameraFaultOccurred">
  448. <param name="state" type="char"/>
  449. <param name="camname" type="wstring"/>
  450. </message>
  451. <!-- 广角摄像头使用中故障消息 -->
  452. <message name="WideAngleCameraFault">
  453. <param name="state" type="char"/>
  454. <param name="camname" type="wstring"/>
  455. </message>
  456. <!-- p2p消息,手机客户端或者pad客户端的业务数据 -->
  457. <message name="RecvP2pFlwReq">
  458. <param name="content" type="wstring"/>
  459. </message>
  460. <!-- 用户桌面命令,进入业务流程 -->
  461. <message name="EnterBFlowFromUT">
  462. <param name="xapName" type="wstring"/>
  463. <param name="command" type="wstring"/>
  464. </message>
  465. <message name="AudioEndRet">
  466. <param name="AudioNames" type="string"/>
  467. <param name="ret" type="bool" />
  468. </message>
  469. <!-- 坐席给前端的命令 -->
  470. <message name="CommonWebMsg">
  471. <param name="type" type="int"/>
  472. <param name="value" type="int"/>
  473. </message>
  474. <!-- 坐席,后端推到前端的H5同步数据 -->
  475. <message name="H5BackSyncData">
  476. <param name="content" type="wstring"/>
  477. </message>
  478. </entity>