myvtm/Module/mod_customeraware/CustomerHandleFSM.cpp

#include "stdafx.h"
#include "SpBase.h"

#include "CustomerHandleFSM.h"
#include "EventCode.h"
#include "Event.h"


static char* sts[] = {
	"N", // None
	"A", // Attention
	"C", // Control
	"T", // Assist
	"G", // Agent
	"A", // Attention
	"N", // None
};

static struct {
	int state_id;
	int evt_code;
} state_id_evt[] = {
	{0, USER_EVT_RECOVER_TO_CONTROL - 2},
	{1, USER_EVT_RECOVER_TO_CONTROL - 1},
	{2, USER_EVT_RECOVER_TO_CONTROL},
	{3, USER_EVT_RECOVER_TO_CONTROL + 1},
	{4, USER_EVT_RECOVER_TO_CONTROL + 2},
	{5, USER_EVT_RECOVER_TO_CONTROL + 3}
};

CCustomerHandleFSM::CCustomerHandleFSM()
{

}

CCustomerHandleFSM::~CCustomerHandleFSM()
{

}

void CCustomerHandleFSM::OnStateTrans( int iSrcState, int iDstState )
{
	LOG_TRACE("CustomerHandle from state %s to %s", GetStateName(iSrcState), GetStateName(iDstState));
	//客户经理录像，或者用户桌面状态为'I'和'U'时屏蔽客户感知
	//Dbg("%d, %d", iSrcState, iDstState);
	if (iSrcState != FSM_STATE_INIT && iDstState != FSM_STATE_EXIT)
	{
		SetSysState(iDstState);
	}
	else
	{
		if (FSM_STATE_INIT == iSrcState){
			CSimpleStringA strSysVar;
			GetEntityBase()->GetFunction()->GetSysVar("CustomerHandle", strSysVar);
			char* strState = (char*)strSysVar.GetData();
			Dbg("CustomerHandle is %s", strState);
			if ('N' != *strState){
				int stateid = GetStateIdBySysState(strState);
				PostEventFIFO(new FSMEvent(state_id_evt[stateid].evt_code));
			}
		}

		Dbg("Sales Recording or other desktop type,ignore all event!");
	}

}

ErrorCodeEnum CCustomerHandleFSM::SetSysState( int state )
{
	ErrorCodeEnum errCode;
	if (*sts[state] != 'N' && *sts[nOldstate] == 'N') 
	{
		m_uid = CUUID::Create(m_uid);
		Dbg("customeraware start new SessionID=%s",m_uid.ToString().GetData());
		errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID",m_uid.ToString());
		if (errCode != Error_Succeed)
		{
			Dbg("set SessionID failed (%d).",errCode);
		}
		LogEvent(Severity_Middle, EVENT_MOD_CUSTOMERAWARE_BEGIN, m_uid.ToString());
	} 
	//当从S5(录音录像状态)跳到S2(接近状态),或者进入S5状态时生成新的uuid防止uuid不断开
	else if((state == s2 && *sts[state] == 'A' && *sts[nOldstate] == 'A')||(state == s5)) 
	{
		m_uid = CUUID::Create(m_uid);
		Dbg("state(%d) current state name is %s, oldstate name is %s, new SessionID=%s",state, sts[state], sts[nOldstate], m_uid.ToString().GetData());
		errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID",m_uid.ToString());
		if (errCode != Error_Succeed)
		{
			Dbg("set SessionID failed (%d).",errCode);
		}
	} 
	else if (*sts[state] == 'N') 
	{
		if (*sts[nOldstate] != 'N') 
		{
			LogEvent(Severity_Middle, EVENT_MOD_CUSTOMERAWARE_END, m_uid.ToString());
			//客户离开，清空sessionid
			errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID","N");
			if (errCode != Error_Succeed){
				Dbg("customeraware end set SessionID to Null failed (%d).",errCode);
			}
			else {
				Dbg("customeraware end set SessionID to N success.", errCode);
			}
		}
	}
	nOldstate = state;
	Dbg("SetsysVar CustomerHandle to %s",sts[state]);
	return GetEntityBase()->GetFunction()->SetSysVar("CustomerHandle", sts[state]);
}


int CCustomerHandleFSM::GetStateIdBySysState(char* strState)
{
	int iret = 0;
	if (NULL == strState){
		return iret;
	}

	if (*strState == 'N'){
		return iret;
	}

	for (int i = 0 ; i < sizeof(sts)/sizeof(char*); i++){
		if (*sts[i] == *strState) {
			iret = i;
			break;
		}
	}
	return iret;
}

ErrorCodeEnum CCustomerHandleFSM::OnInit()
{
	AddStateHooker(this);
	nOldstate = 0;
	m_bIsSalesRecord = FALSE;
	return Error_Succeed;
}

ErrorCodeEnum CCustomerHandleFSM::OnExit()
{
	return Error_Succeed;
}

void CCustomerHandleFSM::s0_on_entry() 
{
	LogEvent(Severity_Middle, LOG_EVT_HEADLIGHT_GREEN_OFF, "LOG_EVT_HEADLIGHT_GREEN_OFF");
}
void CCustomerHandleFSM::s0_on_exit() 
{
	LogEvent(Severity_Middle, LOG_EVT_HEADLIGHT_GREEN_ON, "LOG_EVT_HEADLIGHT_GREEN_ON");
}
unsigned int CCustomerHandleFSM::s0_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s1_on_entry() {}
void CCustomerHandleFSM::s1_on_exit() {}
unsigned int CCustomerHandleFSM::s1_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s2_on_entry() {}
void CCustomerHandleFSM::s2_on_exit() {}
unsigned int CCustomerHandleFSM::s2_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s3_on_entry() {}
void CCustomerHandleFSM::s3_on_exit() {}
unsigned int CCustomerHandleFSM::s3_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s4_on_entry() {}
void CCustomerHandleFSM::s4_on_exit() {}
unsigned int CCustomerHandleFSM::s4_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s5_on_entry() 
{
	return;
}
void CCustomerHandleFSM::s5_on_exit() 
{
	return;
}
unsigned int CCustomerHandleFSM::s5_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s6_on_entry() 
{
	return;
}
void CCustomerHandleFSM::s6_on_exit() 
{
	return;
}
unsigned int CCustomerHandleFSM::s6_on_event(FSMEvent* event)
{
	return 0;
}