myvtm/Module/mod_customeraware/CustomerHandleFSM.cpp

#include "stdafx.h"
#include "SpBase.h"

#include "CustomerHandleFSM.h"
#include "EventCode.h"
#include "Event.h"


CCustomerHandleFSM::CCustomerHandleFSM()
{

}

CCustomerHandleFSM::~CCustomerHandleFSM()
{

}

void CCustomerHandleFSM::OnStateTrans( int iSrcState, int iDstState )
{
	LOG_TRACE("CustomerHandle from state %s to %s", GetStateName(iSrcState), GetStateName(iDstState));
	//客户经理录像，或者用户桌面状态为'I'和'U'时屏蔽客户感知
	if (iSrcState != FSM_STATE_INIT && iDstState != FSM_STATE_EXIT) 
	{
		SetSysState(iDstState);
	}
	else
	{
		Dbg("Sales Recoding or other desktop type,ignore all event!");
	}
}

ErrorCodeEnum CCustomerHandleFSM::SetSysState( int state )
{
	static char *sts[] = {
		"N", // None
		"A", // Attention
		"C", // Control
		"T", // Assist
		"G", // Agent
		"A", // Attention
		"N", // None
	};
	ErrorCodeEnum errCode;
	if (*sts[state] != 'N' && *sts[nOldstate] == 'N') 
	{
		m_uid = CUUID::Create(m_uid);
		Dbg("NEW SessionID=%s",m_uid.ToString());
		errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID",m_uid.ToString());
		if (errCode != Error_Succeed)
		{
			Dbg("set SessionID failed (%d).",errCode);
		}
		LogEvent(Severity_Middle, EVENT_MOD_CUSTOMERAWARE_BEGIN, m_uid.ToString());
	} 
	//当从S5(录音录像状态)跳到S2(接近状态),或者进入S5状态时生成新的uuid防止uuid不断开
	else if((state == s2 && *sts[state] == 'A' && *sts[nOldstate] == 'A')||(state == s5)) 
	{
		m_uid = CUUID::Create(m_uid);
		Dbg("NEW SessionID=%s",m_uid.ToString());
		errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID",m_uid.ToString());
		if (errCode != Error_Succeed)
		{
			Dbg("set SessionID failed (%d).",errCode);
		}
	} 
	else if (*sts[state] == 'N') 
	{
		if (*sts[nOldstate] != 'N') 
		{
			LogEvent(Severity_Middle, EVENT_MOD_CUSTOMERAWARE_END, m_uid.ToString());
			//客户离开，清空sessionid
			errCode = GetEntityBase()->GetFunction()->SetSysVar("SessionID","N");
			if (errCode != Error_Succeed)
			{
				Dbg("set SessionID to Null failed (%d).",errCode);
			}
		}
	}
	nOldstate = state;
	Dbg("SetsysVar CustomerHandle to %s",sts[state]);
	return GetEntityBase()->GetFunction()->SetSysVar("CustomerHandle", sts[state]);
}

ErrorCodeEnum CCustomerHandleFSM::OnInit()
{
	AddStateHooker(this);
	nOldstate = 0;
	m_bIsSalesRecord = FALSE;
	return Error_Succeed;
}

ErrorCodeEnum CCustomerHandleFSM::OnExit()
{
	return Error_Succeed;
}

void CCustomerHandleFSM::s0_on_entry() 
{
	LogEvent(Severity_Middle, LOG_EVT_HEADLIGHT_GREEN_OFF, "LOG_EVT_HEADLIGHT_GREEN_OFF");
}
void CCustomerHandleFSM::s0_on_exit() 
{
	LogEvent(Severity_Middle, LOG_EVT_HEADLIGHT_GREEN_ON, "LOG_EVT_HEADLIGHT_GREEN_ON");
}
unsigned int CCustomerHandleFSM::s0_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s1_on_entry() {}
void CCustomerHandleFSM::s1_on_exit() {}
unsigned int CCustomerHandleFSM::s1_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s2_on_entry() {}
void CCustomerHandleFSM::s2_on_exit() {}
unsigned int CCustomerHandleFSM::s2_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s3_on_entry() {}
void CCustomerHandleFSM::s3_on_exit() {}
unsigned int CCustomerHandleFSM::s3_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s4_on_entry() {}
void CCustomerHandleFSM::s4_on_exit() {}
unsigned int CCustomerHandleFSM::s4_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s5_on_entry() 
{
	return;
}
void CCustomerHandleFSM::s5_on_exit() 
{
	return;
}
unsigned int CCustomerHandleFSM::s5_on_event(FSMEvent* event)
{
	return 0;
}

void CCustomerHandleFSM::s6_on_entry() 
{
	return;
}
void CCustomerHandleFSM::s6_on_exit() 
{
	return;
}
unsigned int CCustomerHandleFSM::s6_on_event(FSMEvent* event)
{
	return 0;
}