#ifndef CUSTOMERHANDLE_H
#define CUSTOMERHANDLE_H

#pragma once

#include "CustomerBeingFSM.h"

#define USER_EVT_ATTENTION	EVT_USER+1
#define USER_EVT_CONTROL	EVT_USER+2
#define USER_EVT_NOACTION	EVT_USER+3
#define USER_EVT_LEAVE_TO_ATTENTION EVT_USER+4
#define USER_EVT_ASSIST		EVT_USER+5
#define USER_EVT_LEAVE_TO_CONTROL	EVT_USER+6
#define USER_EVT_AGENT		EVT_USER+7
#define USER_EVT_EMERGENCY_CHANGE_CUSTOMER EVT_USER+8
#define USER_EVT_HEALTH_UPS_NO_ELECTOR  EVT_USER+9

#define USER_EVT_INTO_CUSTOMERRECORD  EVT_USER+10
#define USER_EVT_EXIT_CUSTOMERRECORD  EVT_USER+11

#define USER_EVT_INTO_USERDESKTOP EVT_USER+12
#define USER_EVT_EXIT_USERDESKTOP  EVT_USER+13

#define USER_EVT_RECOVER_TO_CONTROL EVT_USER+20

//#define USER_EVT_EXIT	EVT_USER+50 

class CCustomerHandleFSM : public FSMImpl<CCustomerHandleFSM>, public IFSMStateHooker
{
public:
	enum {s0, s1, s2, s3, s4, s5, s6};

	BEGIN_FSM_STATE(CCustomerHandleFSM)
		FSM_STATE_ENTRY(s0,"None",s0_on_entry,s0_on_exit,s0_on_event)
		FSM_STATE_ENTRY(s1,"Attention",s1_on_entry,s1_on_exit,s1_on_event)
		FSM_STATE_ENTRY(s2,"Control",s2_on_entry,s2_on_exit,s2_on_event)
		FSM_STATE_ENTRY(s3,"Assist",s3_on_entry,s3_on_exit,s3_on_event)
		FSM_STATE_ENTRY(s4,"AgentOperation",s4_on_entry,s4_on_exit,s4_on_event)
		FSM_STATE_ENTRY(s5,"CustomerRecord",s5_on_entry,s5_on_exit,s5_on_event)
		FSM_STATE_ENTRY(s6,"UserDesktop",s6_on_entry,s6_on_exit,s6_on_event)
	END_FSM_STATE()

	BEGIN_FSM_RULE(CCustomerHandleFSM, s0)
		FSM_RULE_ENTRY_ANY(s0, s1, USER_EVT_ATTENTION)
		FSM_RULE_ENTRY_ANY(s0, FSM_STATE_EXIT, USER_EVT_EXIT)
		FSM_RULE_ENTRY_ANY(s0, s2, USER_EVT_CONTROL)
		FSM_RULE_ENTRY_ANY(s0, s2, USER_EVT_RECOVER_TO_CONTROL)
		FSM_RULE_ENTRY_ANY(s1, s2, USER_EVT_CONTROL)
		FSM_RULE_ENTRY_ANY(s1, s0, USER_EVT_NOACTION)
		FSM_RULE_ENTRY_ANY(s2, s1, USER_EVT_LEAVE_TO_ATTENTION)
		FSM_RULE_ENTRY_ANY(s2, s0, USER_EVT_NOACTION)
		FSM_RULE_ENTRY_ANY(s2, s3, USER_EVT_ASSIST)
		FSM_RULE_ENTRY_ANY(s3, s2, USER_EVT_LEAVE_TO_CONTROL)
		FSM_RULE_ENTRY_ANY(s3, s4, USER_EVT_AGENT)
		FSM_RULE_ENTRY_ANY(s3, s0, USER_EVT_EMERGENCY_CHANGE_CUSTOMER)
		FSM_RULE_ENTRY_ANY(s4, s2, USER_EVT_LEAVE_TO_CONTROL)
		FSM_RULE_ENTRY_ANY(s4, s0, USER_EVT_EMERGENCY_CHANGE_CUSTOMER)
		//ups no elector, customerHandle goto "N"
		FSM_RULE_ENTRY_ANY(s1, s0, USER_EVT_HEALTH_UPS_NO_ELECTOR)
		FSM_RULE_ENTRY_ANY(s2, s0, USER_EVT_HEALTH_UPS_NO_ELECTOR)
		FSM_RULE_ENTRY_ANY(s3, s0, USER_EVT_HEALTH_UPS_NO_ELECTOR)
		FSM_RULE_ENTRY_ANY(s4, s0, USER_EVT_HEALTH_UPS_NO_ELECTOR)
		//add by chh 20180925,进入双录状态
		FSM_RULE_ENTRY_ANY(s1, s5, USER_EVT_INTO_CUSTOMERRECORD)
		FSM_RULE_ENTRY_ANY(s2, s5, USER_EVT_INTO_CUSTOMERRECORD)
		FSM_RULE_ENTRY_ANY(s3, s5, USER_EVT_INTO_CUSTOMERRECORD)		
		FSM_RULE_ENTRY_ANY(s4, s5, USER_EVT_INTO_CUSTOMERRECORD)
		FSM_RULE_ENTRY_ANY(s5, s1, USER_EVT_EXIT_CUSTOMERRECORD)
		//add by chh 20180925,进入用户桌面状态
		FSM_RULE_ENTRY_ANY(s1, s6, USER_EVT_INTO_USERDESKTOP)
		FSM_RULE_ENTRY_ANY(s2, s6, USER_EVT_INTO_USERDESKTOP)
		FSM_RULE_ENTRY_ANY(s3, s6, USER_EVT_INTO_USERDESKTOP)		
		FSM_RULE_ENTRY_ANY(s4, s6, USER_EVT_INTO_USERDESKTOP)
		FSM_RULE_ENTRY_ANY(s6, s1, USER_EVT_EXIT_USERDESKTOP)
	END_FSM_RULE()

	CCustomerHandleFSM();
	~CCustomerHandleFSM();

	virtual void OnStateTrans(int iSrcState, int iDstState);

	virtual ErrorCodeEnum OnInit();
	virtual ErrorCodeEnum OnExit();

	void s0_on_entry();
	void s0_on_exit();
	unsigned int s0_on_event(FSMEvent* event);

	void s1_on_entry();
	void s1_on_exit();
	unsigned int s1_on_event(FSMEvent* event);

	void s2_on_entry();
	void s2_on_exit();
	unsigned int s2_on_event(FSMEvent* event);

	void s3_on_entry();
	void s3_on_exit();
	unsigned int s3_on_event(FSMEvent* event);

	void s4_on_entry();
	void s4_on_exit();
	unsigned int s4_on_event(FSMEvent* event);

	void s5_on_entry();
	void s5_on_exit();
	unsigned int s5_on_event(FSMEvent* event);

	void s6_on_entry();
	void s6_on_exit();
	unsigned int s6_on_event(FSMEvent* event);

	bool m_bIsSalesRecord;
	ErrorCodeEnum SetSysState(int state);
	int GetStateIdBySysState(char* strState);
	int m_nDesktopType;		//0：业务屏,1:信息屏，2：用户桌面
private:
	CUUID m_uid;
	int nOldstate;

};

#endif // CUSTOMERHANDLE_H